Privacy Policy

Last updated: September 2026

Doodle.Africa (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who we are

The website https://doodle.africa/ is operated by Doodle.Africa.

Physical address:
8 Elizabeth Roos Street, Ysterplaat, Cape Town, 7405, SOUTH AFRICA

Contact email: doodle.dot.africa@gmail.com

2. Information we collect

We may collect the following types of information:

  • Account information: name, email address, and password when you register an account.
  • Order information: details of the products you purchase and the date and amount of each order.
  • Payment information: we do not store credit-card or banking details. Payments are processed securely by third-party providers such as PayFast and Stripe.
  • Technical information: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.
  • Communications: messages you send us through the contact form or email.

3. How we use your information

We use your personal information to:

  • Create and manage your account.
  • Process and deliver your digital purchases.
  • Communicate with you about your orders, account, or support requests.
  • Improve the website, fix bugs, and analyse usage trends.
  • Comply with legal obligations and protect against fraud.

4. Legal basis for processing

We process personal information based on one or more of the following grounds: your consent, the need to perform a contract with you (such as delivering a purchase), compliance with a legal obligation, or our legitimate interests in operating and improving the site.

5. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate the site, such as:

  • Payment processors (PayFast, Stripe) to handle transactions.
  • Hosting and cloud-storage providers to store files and data securely.
  • Analytics providers to understand website usage.

These providers are contractually required to protect your information and use it only for the services they provide to us.

6. Cookies and analytics

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse how visitors use the site. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

7. Data retention

We keep your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least 5 years for tax and accounting purposes.

8. Data security

We use industry-standard security measures, including encryption in transit (SSL/TLS) and access controls, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at doodle.dot.africa@gmail.com.

10. Children’s privacy

Doodle.Africa is designed to be family-friendly, but accounts and purchases must be made by adults. If you are under 18, please use the site only with the involvement of a parent or guardian. If we learn that we have collected personal information from a child without appropriate consent, we will delete it.

11. International transfers

Some of our service providers may process data outside South Africa. When this happens, we ensure appropriate safeguards are in place to protect your information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at doodle.dot.africa@gmail.com.